HELPFUL ANSWERS. BETTER SLEEP.
Frequently Asked Questions
Everything you need to feel confident before visiting, purchasing, or arranging delivery.
GOOD TO KNOW
Questions? Start here.
Policies and availability can vary by mattress and purchase. Our team will always confirm the details that apply to your order before you buy.
Do I need an appointment to shop?
No appointment is required. You’re welcome to stop in during regular store hours and take your time trying mattresses. If you prefer dedicated assistance, contact us and we’ll help plan your visit.
What does “outlet pricing” mean?
Better Sleep Outlet offers name-brand mattresses at prices often well below traditional retail. Inventory and savings vary, so visit or contact a store for current availability and exact pricing.
Can I try the mattresses before purchasing?
Yes. We encourage you to visit a store, compare comfort levels, and speak with a sleep expert before making your decision.
Do you offer delivery and setup?
Delivery and setup options may be available depending on your location and purchase. Ask our team for current service areas, scheduling, and pricing.
Can you remove my old mattress?
Mattress removal options can vary. Please ask your store before purchase so we can confirm availability, requirements, and any applicable fee.
What warranty comes with my mattress?
Warranty coverage depends on the manufacturer and model. We’ll explain the applicable warranty and provide the information you need for future service or a claim.
What is your return or exchange policy?
Policies can vary by product and purchase. Please review the terms with our team before completing your order so you understand exactly what applies to your mattress.
Do you offer financing?
Yes, financing options are available for qualified customers. Visit our Financing page to learn more about payment options.
How do I choose the right mattress?
We’ll help you compare support, comfort, sleeping position, temperature preferences, and budget. You can also start on our Mattresses page before visiting.
Where are your stores located?
We have locations in Batavia and Crystal Lake, Illinois. Visit the homepage for current addresses, maps, phone numbers, and store hours.
STILL HAVE A QUESTION?
Talk with a real sleep expert.
Call your nearest store or send us a message. We’ll help you get the answer you need without pressure.
Contact Better Sleep Outlet